Privacy Policy

The app

Summary

PacketLens is a packet analyser that runs entirely on your iPhone, iPad or Mac. We do not collect, store or transmit your capture files, their contents, or any personal data. There is no account and no sign-in.

Data processed on your device

Capture files you open may contain personal data, such as subscriber identities (IMSI, MSISDN, IMEI), IP addresses and message contents. PacketLens reads and decodes them only on your device to show them to you. The app does not send this data to us or to any third party.

You are responsible for having the right to open and analyse the captures you use, under the laws and policies that apply to you and your organisation.

Exports and sharing

When you export, PacketLens creates a file on your device and hands it to the system share sheet. Where it goes next (Mail, AirDrop, Files or another app) is your choice and is governed by that service’s terms. Identity masking is on by default for images, CSV, HTML and file names. Exported pcap files contain the original packet bytes and cannot be masked.

Data we collect

None. PacketLens contains no analytics, advertising or tracking SDKs and makes no network requests of its own.

Apple may give developers aggregated, anonymous App Store and crash statistics if you have chosen to share them with app developers in your device settings. Those are controlled by Apple and by your settings.

This website

Hosting

packetlens.net is hosted on Cloudflare (Cloudflare Workers). To deliver and protect the site, Cloudflare processes technical data such as IP addresses in its server and security logs. Cloudflare may process this data outside Switzerland and the EU, including in the United States; it is certified under the Swiss-U.S. and EU-U.S. Data Privacy Frameworks. The site sets no cookies. A preference for light or dark mode may be saved in your browser’s local storage and never leaves your browser. To stop abuse of the sign-up form, Cloudflare briefly counts sign-up attempts per IP address; we never see or store that address.

Anonymous click counts

To see whether the site is useful, it counts clicks on the App Store button. For each click we store only the day (in UTC), the page path and the event name, added to a daily total. There are no cookies, and we do not store IP addresses, browser details or any identifier, and we build no profiles. The counts cannot be linked to you.

Launch list

If you leave your email address to be told when PacketLens is on the App Store, we store that address, the time you signed up and the page you signed up on, in a Cloudflare D1 database. We use it for one purpose: to send you one email when the app launches. Nothing is sent before then. After the launch email, the whole list is deleted. We never share it or use it for anything else.

You can remove your address at any time on the unsubscribe page or by writing tosupport@packetlens.net. The legal basis is your consent, which you can withdraw at any time.

Controller and your rights

The controller responsible for this website and the app is Ravi Yadav,1024 Ecublens, Switzerland, support@packetlens.net.

We process personal data under the Swiss Federal Act on Data Protection (revised FADP, nFADP) and, for visitors in the EU or EEA, the General Data Protection Regulation (GDPR). You have the right to ask what data we hold about you, and to have it corrected or deleted. Under the GDPR you can also object to processing, ask for it to be restricted, and receive your data in a portable format. Write tosupport@packetlens.net. You can also complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, in the EU, to your local data protection authority.

Children

PacketLens is a professional tool and is not directed at children.

Changes

If this policy changes, we will update this page and the date at the top.

Contact