Contact
Email: support@packetlens.net
Reporting a decoding issue
Please include:
- The app version (on Mac: PacketLens › About PacketLens) and your device and OS version.
- The protocol and message type, and what you expected to see.
- A screenshot or a masked export (PDF, PNG or HTML) of the problem.
Never send captures with real subscriber data. If a capture is needed, reproduce the issue with a lab or synthetic capture, or one you are authorised to share. A pcap cannot be masked.
Common questions
Which file formats can I open?
.pcap and .pcapng.
Does PacketLens capture live traffic?
No. It analyses capture files recorded elsewhere, for example by tcpdump, Wireshark or a network probe.
Is my data uploaded anywhere?
No. Decoding happens on your device. See the Privacy Policy.
A large capture won’t build the subscriber index on my iPhone.
The Trace index needs memory. When a capture is too large for the device, the app says so. Open it in the Mac app, or filter the capture down to a smaller time range before opening it.
Why do some NAS messages show as ciphered?
After security mode setup, NAS is usually encrypted on the wire. PacketLens keeps those messages in the trace, labelled as ciphered. Null-ciphered (EEA0) NAS decodes normally.
More
Start with the getting-started guide, or see features.
Imprint
PacketLens is developed and sold by:
Ravi Yadav1024 Ecublens
Switzerland
support@packetlens.net